Order Issues

Order Cancelation Policy

As long as the order has not already shipped, we can cancel your order.  

Should the order ship out before we were able to cancel it, we can get you a return shipping label created for it.

Please contact support@cbdcity.com

Returning your order

Please contact support@cbdcity.com  to let us know you are returning your order

USA Warehouse: 

Valiant Distribution
United States of America

You received a damaged or wrong item

First, shoot us a photo of the damaged or wrong item you received and contact our support team.

 If the item passes our first visual check we can send you a return shipping label ( in the case of a wrong item )

 If the item is damaged, we can have a replacement shipped out for you or issue a refund to the card used for the purchase.

How do I file a claim if I have ROUTE Protection on my purchase?

if your order is lost in transit, has been damaged or you want it to be reported stolen, please file a claim here to resolve your issue and request a reshipment free of charge or a full refund to your credit card.

For your convenience and future use, you can also use the ROUTE App, you can download the iOS version on the App Store .